Terms and conditions
for venues

Terms and Conditions applicable to Venues

Table of contents

1. Introduction

1.1. These Terms and Conditions (hereinafter referred to as the “Terms”), as may be amended from time to time, set out your rights and obligations (hereinafter referred to as “you” or the “Venue Manager”) and those of Veenue SL (hereinafter referred to as “veenue”, “we”, “us”, “our”) in relation to accessing and using our online platform available either via our website www.veenue.net (hereinafter referred to as the “site” or “website”), mobile application, or our Services (as defined below) provided either online, by email, by telephone, or by any other means (collectively, the “Platform”).

1.2. By using our Platform, you acknowledge and agree that you have read, understood and accepted the Terms set out below and confirm your agreement to enter into and comply with a legally binding contract with us in accordance with these Terms. If you do not agree with any part of these Terms, you are not entitled to use our Platform.

1.3. Using our Platform in a manner contrary to these Terms may expose you to civil and/or criminal liability and/or penalties and/or a prohibition on using our Platform.

1.4. You must be at least 18 years old to use our Platform. By accessing or using our Platform, you represent and warrant that you are at least 18 years old.

2. Key terms

  • Agreement means a contract entered into between a Venue Manager and a User through the veenue Platform for the hire of a venue or a room, the provision of services by that Venue Manager or room to the User based on the applicable Venue and Room Profile and the terms agreed through the relevant Booking Enquiry. The term Agreement may also be referred to as a “Booking” throughout these Terms.
  • Booking - an agreement to make a Venue or any of its spaces available for a specific use or on the terms agreed between a User and a Venue Manager following a Booking Enquiry or a Booking Request, and which may include Partner services.
  • Booking Enquiry - a message sent to you through our Platform by a User or by a veenue Representative on behalf of a User, in order to request a quote, describe preferences, ask a question, or express interest in a space made available for booking.
  • Booking Request - a request to book a Venue or a space sent by a User to a Venue Manager via veenue’s internal messaging from a Venue Profile page or following a Booking Enquiry.
  • Content - all works and materials (including, without limitation, text, graphics, images, audio material, video material, audiovisual material, scripts, software and files).
  • Custom Offer - a counteroffer that a Venue Manager may send in response to a Booking Request received from a User. A Custom Offer allows specific User needs to be accommodated, the price to be adjusted to offer a discount, or any other additional benefit to be provided.
  • Event - any use of a space or Venue for which a Booking is made. An Event will be scheduled to take place within 24 months of the later of (i) when a relevant Booking was made and (ii) when the status of the relevant Booking Enquiry was updated to “Accepted” in the veenue account. An Event may take place on a single date or on several consecutive dates.
  • Event Attendee – means a person attending or working at the Event who is not an employee of the Venue Manager or a Partner.
  • Event Date(s) – one or more consecutive dates on which an Event takes place.
  • Member – means a person or legal entity who completes and maintains an account registration on the veenue Platform (“Membership”). A Member may act from time to time in the capacity of a User or a Venue Manager.
  • Partner means:
    • a) Any entity that, directly or indirectly, controls, is controlled by, or is under common control with a Venue; and/or
    • b) Any entity that supplies services or otherwise collaborates with a Venue Manager in connection with a Venue’s business, for example, catering, equipment hire or the provision of any kind of professional services.
  • Payment Method means one of two methods chosen by a Venue Manager to complete a payment by a User as consideration for an Agreement between the parties:
    • a) Online Payment Method refers to processing a payment through a third-party online Payment Processor, as defined below; or
    • b) Invoice Payment Method refers to a payment method where a Venue Manager collects payment for an Agreement from a User and makes a separate payment of the Commission to veenue.
  • Payment Processing means the transfer and acceptance of payments owed by Users to Venues through a third-party online payment processor (“Payment Processor”) designated by veenue from time to time.
  • Platform – our website, mobile application and Services through which Users (as defined below) can learn about Venues, transact, communicate and make Bookings with those Venues that have created Profiles and published their venues on our Platform to make them available for Bookings.
  • Profile – web pages describing the details of a Venue and its Rooms (as defined below) made available for Bookings through our Platform. A Venue Manager will create and publish a Profile for each venue, showing its rooms and capacities.
  • Venue – any premises, room, accommodation, area, space, unit, suite, office, hall, house, centre, any part of a building or land, and any other property and/or its facilities and immediate surrounding areas that are under the legal control of a Venue and that a Venue Manager has made available for Bookings through the veenue Platform.
  • veenue Account – an account created upon registering on our Platform that allows you to create Profiles, publish venues and receive Booking Enquiries and Booking Requests.
  • veenue Representative – any employee or service provider of veenue Limited.
  • Total Payment – the total amount consisting of:
    • a) The agreed amount to be paid by the User to the Venue Manager under the Agreement. This includes, without limitation, venue hire, minimum spend, the veenue Commission, and the provision and hire or rental of goods or services by a Venue Manager to a User on one or more Event Date(s), which will include, among other things, venue hire, accommodation, catering, service charge, audiovisual equipment, corkage fee, music, decorations and lighting, backdrops, room service, cleaning charges, set-up charges, security, equipment, sound/AV technician, staff, models, photographers, cloakroom attendant, receptionist and/or hosts/hostesses, event fees, any applicable taxes, cancellation charges, non-refundable deposits for cancelled events and all other ancillary services required for the Event; and
    • b) Any Additional Charge that is an amount not included in the initial Agreement but which subsequently becomes payable on or after the Event Date(s) for any service or goods associated with the Event;
    • c) In addition to the amounts specified in items 1 and 2 of this definition, the Total Payment shall also include any amount payable by the User;
    • d) Plus VAT taxes, as applicable, for Bookings made in Spain and member countries of the European Union.

    If the Venue Manager has not provided veenue with a valid copy of a receipt, invoice or payment confirmation as evidence of the Total Payment owed to a Venue by a User within 30 days following the first Event Date, then the Total Payment shall be the maximum feasible Total Payment based on the information available to veenue. Where a Venue Manager has had to grant a discount due to failure to provide a service, unsatisfactory service or similar circumstances, such discount shall not affect the Total Payment for the purposes of calculating the Commission payable to veenue.

  • User – a person or legal entity who has provided the required details or completed registration on our Platform for the purpose of searching for a Venue, sending Booking Enquiries and making a Booking with a Venue.
  • Venue – means one or a group of event venues that is managed, operated, controlled or owned by a Venue Manager, or that a Venue Manager can make available for use in exchange for compensation. A Venue may comprise one or more Rooms that a Venue Manager has made available for Bookings through the veenue Platform.
  • Venue Manager – any person, entity, organisation or body, sub-lessor or duly authorised representative who has legal control and the right to make a Venue or any of its Rooms available for Bookings to a User for an Event. For the purposes of these Terms, “Venue Manager” also refers to the person responsible for the veenue Account.
  • Your Content – Content that you submit to our Platform for storage or publication, or that is processed or transmitted through our Platform.

3. Scope of our Services and Bookings

3.1. veenue provides an online platform that connects Users who wish to learn about Venues and make Bookings with those Venues that have created Profiles and published their venues on our Platform to make them available for Bookings (the “Services”). The veenue Platform enables Users and Venues to connect, communicate and transact directly with each other via Booking Enquiries. veenue may provide Services online, by email, by telephone or by any other means.

3.2. Users make Bookings and transact directly with Venues. veenue acts solely as an intermediary to help advertise Venues, refer Users to Venues and increase your traffic. Any contract, arrangement or agreement is between you and a User. veenue is not a party to, and is not responsible for, any contract, arrangement or agreement entered into between the Venue Manager and the User, nor does it act as an agent, affiliate or insurer. The Venue Manager is solely responsible for the quality and integrity of the services and the venue that it provides (or does not provide) to a User.

3.3. Through our Platform, a User can view details, learn about Venues and send you Booking Enquiries (which you agree to receive), as well as make Payments for Bookings.

3.4. Users can find Venues by browsing those Venues registered on our Platform or by contacting veenue through the “Contact us” page so that a veenue Representative can select or suggest a suitable Venue for a User. In doing so, the veenue Representative will take into account the User’s preferences and requirements. Consequently, a User may send you a Booking Enquiry or, if requested, a veenue Representative may send you a Booking Enquiry on behalf of the User, which you agree to receive.

3.5. You agree to respond to Booking Enquiries from Users or veenue Representatives, either by replying to or rejecting them. All Booking Enquiries will be visible and accessible to you when you log in to your veenue account. When responding to any Booking Enquiry, you undertake to do so promptly and accurately. Errors in the response shall be construed in favour of the User.

3.6. Each Booking Enquiry sent to you will have one of the following statuses:

  • a) "New" if you have not yet responded to the Booking Enquiry;
  • b) "In progress" if you have responded, whether by answering questions, providing more details or a quote, or by entering into a conversation about, or negotiating, a potential Booking for one of your Rooms;
  • c) "Requires completion" is a status automatically assigned to a Booking Enquiry that was previously “In progress” but where there was no communication between you and the User for more than 17 calendar days (“Inactive Enquiry”), and to a Booking Enquiry with an Event Date that has already passed;
  • d) "Booking confirmed" if you have agreed to proceed with a Booking or if the event for which the Booking was made has already taken place; or
  • e) "Unsuccessful" if you or the User rejected the Booking Enquiry.

3.7. Once you respond to a Booking Enquiry, the User will receive the contact details you have made available and that are necessary to communicate with you to negotiate the terms or make the Booking. Thereafter, at their discretion, the User will contact you with an offer to make a Booking for one of your rooms, which you may accept or reject. If you choose to accept and proceed with the Booking or if the event has already taken place, you must update the status of the relevant Booking Enquiry to “Booking confirmed” in your veenue account.

3.8. You are responsible for updating the status of each Booking Enquiry in your account and acting in good faith so that such status accurately reflects the current situation.

3.9. If a Venue Manager does not update a Booking Enquiry, it will automatically expire within 72 hours of receipt.

3.10. To submit a Booking Request by clicking the “Request Booking” button for a Venue that has opted to receive online Payments, the User will be directed to a “Booking Form” page where they will complete the necessary details, including the details required to process the payment. Once the Booking Request is submitted, the User will be requested to pay via bank transfer; the Venue Manager will receive an email notification with the Booking details and an advance estimate of the Settlement to be processed in accordance with Clause 4.14 of these Terms. The Venue Manager will be given 2 business days from receipt of the Booking Request to accept the request (“Booking confirmed”), respond with a Custom Offer or reject the Booking Request. If you do not respond to the Booking Request within 2 business days, the request will expire. If you reject a Booking Request or if the User withdraws the request, the hold on the User’s card will be released.

3.11. veenue reserves the right to contact you at any time after you have responded to a Booking Enquiry to ask about the status of the Enquiry or the Booking made through our Platform, and you undertake to provide accurate and truthful information.

4. Service Fees and Payments

4.1. As consideration for using our Platform to advertise your venue and for all Bookings in which you are owed a payment by a User as a result of a Booking Enquiry, we will only charge you a fixed, non-refundable commission (hereinafter referred to as the “Commission” and the “veenue Commission”), which is currently set at 10% of the Total Payment for all Event categories where the Invoice Payment Method is enabled and the Venue is located in Spain.

4.2. veenue does not charge subscription or publishing fees.

4.3. veenue does not charge Users.

4.4. The Commission shall be calculated on the basis of the Total Payment owed to you by a User, excluding VAT.

4.5. You may not charge Users for the Commission you owe us or that you owe us for Bookings made through our Platform.

4.6. You must at all times indicate on the Platform an accurate price that matches the best available rate offered to the general public at the Venue or on the Venue’s own website. If a User or a veenue Representative provides evidence of a lower price or a better offer, whether quoted directly by you or available to the general public at the Venue or on its website for the same Venue, Room or service booked through the Platform, you must match the lower price and refund the User the difference between the price quoted through the Platform and the lower price within 28 days.

4.7. Our right to the Commission arises at the moment a Booking is made or a Booking Request is made without a prior Booking Enquiry. For the purposes of this Section 4, that moment shall be deemed to have occurred when the booking is confirmed by you.

4.9. The Commission shall not apply when:

  • 4.9.1. A Venue Manager can provide written evidence that, 30 or more calendar days before:
    • a) a Booking Request without a prior Booking Enquiry is made through the veenue Platform; or
    • b) a Venue was selected or suggested to a User by a veenue Representative for a Booking, the User had already contacted or begun negotiating with the Venue regarding that same Booking, and the Venue Manager had responded to the User.
  • 4.9.2. A Booking is cancelled by a User in accordance with Section 6 of these Terms and a full refund is due to the User.

4.10. Where the Invoice Payment Method is enabled for a Venue, the following terms shall apply:

  • 4.10.1. veenue will invoice the Venue Manager for a Booking or Booking Enquiry with status “Booking confirmed” within 7 days of the booking date. You are required to provide a valid copy of a receipt, invoice or payment confirmation as evidence of the total amount owed to you by a User.
  • 4.10.2. The Venue Manager undertakes to make full payment within 10 days of receipt of the invoice.
  • 4.10.3. Instructions on how to pay the Commission will be specified in the invoice relating to the Booking.
  • 4.10.4. Failure to pay an invoice within 7 days after its due date may result in the suspension of your account and may affect your credit history.
  • 4.10.5. If we reasonably incur additional expenses (such as tracing, debt collection agency costs, legal advice or legal proceedings to enforce our rights due to your breach of these Terms), you shall indemnify us for such expenses based on an indemnity formula.
  • 4.10.6. Without prejudice to Section 4.10.4, in the event of late payment, veenue may, without notice, exercise its rights and charge interest at a rate of 2% above the Banco de España base rate applicable to business-to-business transactions. In addition, veenue reserves the right to claim debt recovery costs for late payments. A new invoice will be issued for all Additional Charges.

4.11. Your obligation to pay us the Commission will be conditional upon a User making a payment to you for a Booking made through our Platform.

4.12. For the avoidance of doubt, the Commission is payable in the following Booking cancellation cases:

  • a) If a User cancels a Booking (including an event described in Clause 6.9 of these Terms) and the User is not eligible for a refund;
  • b) If a User cancels a Booking in accordance with Section 6 of these Terms and a partial refund is due to the User;
  • c) If a non-refundable deposit has been paid and the Venue Manager retains it following a cancellation, such deposit shall be subject to Commission and Clauses 4.4 and 4.5 shall apply.

4.13. All rights and obligations relating to payment of the Commission are binding on both you and us, as well as our assignees and successors.

5. Publishing Venues and Rooms

5.1. You are solely responsible for providing and maintaining true, accurate, current, complete and non-misleading details about the Venues and Rooms, such as a valid address, prices, capacity, facilities, availability, photos, the type of events your Room can host, and any other published Content. Users will send Booking Enquiries based on the information you provide, so we recommend that you update your details immediately if changes occur.

5.2. Where necessary for your Profile to be complete and easily discoverable on our Platform, veenue may, at its sole discretion, generate Content for Venues and spaces using publicly available photos and information. You will be responsible for reviewing such Content and ensuring that it is true, accurate, current, complete and non-misleading.

5.3. You understand and agree that the prices you indicate, quote or communicate through our Platform:

  • a) must not be higher than the prices you display, promote, quote or communicate to your potential customers elsewhere for the same Venue, space or service;
  • b) must not be higher than the prices you communicate or quote to a User for the same Venue, space or service; and
  • c) must include any Commission payable to veenue.

5.4. When you publish your Venue and space Profile or use our Services on behalf of a company or other legal entity, you represent and warrant that you are authorised by that company or legal entity to do so.

5.5. You are solely responsible for:

  • a) the services provided by you or your business partners, or the products they offer;
  • b) safety measures at your Venue or space;
  • c) ensuring that the venues booked through our Platform are of satisfactory quality or are reasonably fit for the intended purpose;
  • d) your own acts and omissions, as well as the acts or omissions of persons working for you or who, at your request, are present at the Venue or your space;
  • e) compliance with all applicable laws, rules and regulations;
  • f) compliance with any agreement you have entered into with third parties; and
  • g) all activities you carry out with the assistance of our Services.

5.6. Venue Managers are solely responsible for maintaining the security of their veenue Account credentials and agree not to share such information with third parties. veenue will not be responsible for any unauthorised use of a Venue Manager’s account, including, but not limited to, fraudulent transactions, security breaches or unauthorised profile modifications resulting from compromised credentials.

5.7. Without prejudice to Section 14, in the event of a breach of any of the terms set out in Section 5 or Clause 3.12, veenue reserves the right to suspend or delete your veenue Account, restrict or block your access to our Platform and Services, and remove your Venue and space Profiles and your Content.

6. Booking Cancellation Policy

6.1. For each of the venues listed on the veenue Platform, Venues may select one of the following cancellation policies, which will apply if a User cancels a confirmed Booking made through our Platform:

  • 6.1.1. The “Very Flexible” cancellation policy means:
    • a) A full refund (including all fees) will be issued to the User if cancellation is made at least 24 hours before the date and time of the Event;
    • b) No refund will be issued to the User if cancellation is made less than 24 hours before the date and time of the Event.
  • 6.1.2. The “Flexible” cancellation policy means:
    • a) A full refund (including all fees) will be issued to the User if cancellation is made at least 7 full days before the Event date;
    • b) 50% of the total amount paid to the Venue Manager will be refunded if cancellation is made less than 7 full days but at least 24 hours before the date and time of the Event;
    • c) No refund will be issued to the User if cancellation is made less than 24 hours before the date and time of the Event.
  • 6.1.3. The “Standard 30 Days” cancellation policy means:
    • a) A full refund will be issued to the User if cancellation is made at least 30 full days before the Event date;
    • b) 50% of the total amount paid to the Venue Manager will be refunded if cancellation is made less than 30 full days but at least 7 full days before the Event date;
    • c) No refund will be issued to the User if cancellation is made less than 7 full days before the Event date.
  • 6.1.4. The “Standard 60 Days” cancellation policy means:
    • a) A full refund will be issued to the User if cancellation is made at least 60 full days before the Event date;
    • b) 50% of the total amount paid to the Venue Manager will be refunded if cancellation is made less than 60 full days but at least 30 full days before the Event date;
    • c) No refund will be issued to the User if cancellation is made less than 30 full days before the Event date.
  • 6.1.5. The “Custom” cancellation policy means that a Venue Manager may set its own cancellation policy and select the number of days and the refund percentage it considers appropriate.

6.2. All cancellation periods shall be calculated based on the Venue’s local time.

6.3. If a User has signed an agreement with a Venue Manager for a Booking on bespoke terms and that User cancels that Booking, in the event of any conflict the cancellation policy terms set out in that agreement shall prevail.

6.4. For multi-day or non-consecutive Events, the cancellation period set out in the applicable cancellation policy will apply to the Event start time for each day on which the Venue is booked. If a User cancels part of a multi-day Booking, fees and refunds will apply only to the specific dates cancelled.

6.5. For the purposes of this Section 6, a valid cancellation request will be deemed to have been made when a User contacts a Venue Manager through the veenue Platform as a follow-up message to the Booking Enquiry. A Booking will be deemed cancelled once veenue sends a cancellation confirmation to the User, or once the Venue Manager sends a confirmation to the User.

6.6. If a Venue Manager that has enabled the Online Payment Method for its Venue and/or Rooms receives a cancellation request from a User and a full or partial refund is due, it must contact veenue providing details of the Booking and cancellation. From that point, refunds to the User will be managed by veenue in accordance with the Venue’s cancellation policy selected at the time of Booking.

6.7. Any tax that veenue has collected in relation to the amounts to be refunded to the User will also be refunded, and the non-refundable portion of the cancelled Booking will remain taxable.

6.8. If a Venue Manager changes its Booking cancellation policy, such change will not have retroactive effect on Bookings made previously. Each Booking will be cancelled in accordance with the cancellation policy selected by the Venue Manager at the time the Booking was made.

6.9. Users who do not show up for the Event or who do not cancel a Booking shall not be entitled to a refund.

6.10. For the avoidance of doubt, where no refund is due to the User following a cancellation, including the case described in Clause 6.9, the Commission shall still be payable to veenue as set out in Section 4.

6.11. All Bookings will be subject to a 24-hour grace period after receiving booking confirmation, provided that cancellation is made at least 48 hours before the date and time of the Event.

6.12. If a Venue Manager cancels a confirmed Booking for any reason, veenue reserves the right, at its sole discretion, to fully refund the User and suspend the Venue’s account on the veenue Platform, disabling the ability to receive new Booking Enquiries.

6.13. Venues may allow Users to reschedule a Booking free of charge and postpone the Event for up to 12 months, provided that:

  • a) The duration of the rescheduled Booking does not materially differ from the duration of the original Booking, subject to the Venue’s approval; and
  • b) Any rescheduled Booking is confirmed between the parties before the date and time of the original Event.

In that case, this will not be treated as a cancellation and any deposit or prepayment will not be affected, and will apply to the rescheduled Event.

7. Your Content: licence

7.1. veenue does not claim ownership of Your Content. However, you grant us an irrevocable, non-exclusive, perpetual and royalty-free licence to:

  • a) use, reproduce, store, adapt, publish, translate and distribute Your Content in any existing or future media;
  • b) reproduce, store and publish Your Content in connection with this Platform and any successor Platform;
  • c) reproduce, store and, with your specific consent, publish Your Content in connection with this website;
  • d) manage, edit, adapt and improve Your Content that you have created on our Platform; and
  • e) use Your Content that you have provided to us or made public for our own marketing, advertising and commercial purposes.

7.2. You grant us the right to sublicense the rights licensed in Section 7.1.

7.3. You grant us the right to take legal action for infringement of the rights licensed in Section 7.2.

7.4. veenue may offer the option for our professional photographers to take photos of the Venue and its spaces. These photos (“veenue Photos”) will be provided to you for publication on your veenue Profile. You are solely responsible for ensuring that your Venue or space Profile is represented correctly and truthfully in such veenue Photos.

7.5. veenue Photos are the exclusive property of veenue and, without prior notice or additional payment, may be used by veenue for marketing, advertising or other commercial purposes in any existing or future medium or platform in connection with your veenue Profile or otherwise.

7.6. veenue Photos may not be used by a Venue Manager for its own marketing or advertising purposes unless expressly agreed in writing by veenue.

7.7. You hereby waive all your moral rights in Your Content to the maximum extent permitted by applicable law, and you represent and warrant that all other moral rights in Your Content have been waived to the maximum extent permitted by applicable law.

7.8. Without prejudice to our other rights under these Terms, if you breach any provision of these Terms in any way, or if we reasonably suspect that you have breached these Terms in any way, we may remove, unpublish or edit all or part of Your Content.

8. Your Content: rules

8.1. You warrant and represent that Your Content will comply with these Terms.

8.2. Your Content must not be illegal or unlawful, must not infringe any person’s legal rights or other terms and conditions, and must not give rise to legal action against any person (in any jurisdiction and under any applicable law).

8.3. Your Content, and our use of it in accordance with these Terms, must not:

  • a) be defamatory or maliciously libellous;
  • b) be obscene or indecent;
  • c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
  • d) infringe any right of confidence, right to privacy, or right under data protection legislation;
  • e) constitute negligent advice or contain negligent statements;
  • f) incite the commission of a crime, contain instructions for the commission of a crime or promote criminal activity;
  • g) be in contempt of any court or breach any court order;
  • h) infringe racial or religious hatred legislation or anti-discrimination legislation;
  • i) be blasphemous;
  • j) breach official secrets legislation;
  • k) breach any contractual obligation or duty of confidence owed to any third party;
  • l) depict violence in an explicit, graphic or gratuitous manner;
  • m) be pornographic, lewd, suggestive or sexually explicit;
  • n) be false, inaccurate or misleading;
  • o) contain any instructions, advice or other information that may be acted upon and that, if acted upon, could cause illness, injury or death, or any other loss or damage;
  • p) constitute spam;
  • q) be offensive, defamatory, misleading, fraudulent, threatening, abusive, hostile, antisocial, intimidating, hateful, embarrassing, discriminatory or inflammatory;
  • r) cause annoyance, inconvenience or unnecessary anxiety to any person; or
  • s) be presented with the intention of impersonating another person, misrepresent your identity or affiliation, or give the impression that Your Content originates from another person.

8.4. veenue is not obliged to search for, scan, review, modify or remove any Content that breaches the letter or spirit of these Terms. However, if veenue identifies Content in breach of these Terms or the law, it may modify or remove such Content.

8.5. Your communication with Users:

  • a) must be conducted through our internal messaging system and must not be moved outside our Platform;
  • b) must contain information only related to Bookings and must not include spam, unsolicited messages, harassment or attempts to market or promote products or services other than your Venue, Room, or a competitor of veenue;
  • c) must not contain personal or sensitive information, such as payment card details, payment information, home address, phone number or other sensitive data that could lead to fraud or identity theft. If a User shares such information through our internal messaging system, veenue reserves the right to (i) delete such communications or (ii) suspend or delete the accounts of Members who share such information;
  • d) must be clear and honest. You must not communicate misleading, fraudulent, false or inaccurate statements or information about you, your Venue, Rooms, your business or your affiliates or partners;
  • e) must not attempt to have a User make a payment outside the veenue Platform;
  • f) must be timely: you agree to respond to Booking Enquiries and related questions without delay;
  • g) must be respectful and free of discrimination, hate, defamation, violence, harassment, intimidation or threats. You agree that communication between you and Users will comply with Clause 8.3.

9. Licence to use the website

9.1. You may:

  • a) view pages from our website in a web browser;
  • b) download pages from our website for caching in a web browser;
  • c) print pages from our website;
  • d) use the services of our website via a web browser, subject to the other provisions of these Terms.

9.2. Except as expressly permitted by Section 9.1 or other provisions of these Terms, you must not download any material from our website or save it on your computer.

9.3. You may only use our Platform for your own personal and business purposes, and not for any other purpose.

9.4. Unless you own or control the relevant rights in the material, you must not:

  • a) republish material from our website (including republication on another website);
  • b) sell, rent or sublicense material from our website;
  • c) reproduce, duplicate, copy or exploit material from our website for commercial purposes; or
  • d) redistribute material from our website.

9.5. Notwithstanding Section 9.4, you may redistribute our newsletter in print or electronic form to any person.

9.6. We reserve the right to restrict access to areas of our website, or indeed our entire Platform, at our sole discretion; you must not circumvent or attempt to circumvent any access restriction measures on our Platform.

9.7. veenue reserves the right, at our sole discretion, at any time:

    • a) to correct any errors or omissions in any part of our Platform;
    • b) to make any changes or improvements to the features, components, Content and functionality of our Platform;
    • c) to edit or remove any document or Content on our Platform; and
    • d) to discontinue certain Platform features.

The veenue team understands that such changes may affect Users or Venues and strives to minimise disruption. However, veenue shall not be liable if any specific change made to the Platform negatively affects how Venues or Users use it.

10. Acceptable use

10.1. You must not:

  • a) use our website in any way or take any action that causes or may cause damage to the website or impairment of its performance, availability or accessibility;
  • b) use our Platform in any unlawful, illegal, fraudulent or harmful manner, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  • c) use our website or mobile application to copy, store, host, transmit, send, use, publish or distribute any material consisting of (or linked to) spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious software;
  • d) carry out any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction and data harvesting) in relation to our website without our written consent;
  • e) access or otherwise interact with our website using any robot, spider or other automated means;
  • f) breach the directives set out in the robots.txt file of our website; or
  • g) use any data collected from our website or mobile application for any direct marketing activity (including, without limitation, email marketing, SMS marketing, telemarketing and direct mailings).

10.2. You must not use any data collected from our website to contact individuals, companies or other persons or entities.

10.3. You must ensure that all information you supply to us through our Platform or in relation to our website is true, accurate, current, complete and non-misleading.

11. Application

11.1. Subject to these Terms, veenue grants Venues and Users a non-exclusive, non-transferable and revocable licence to download and use our application, in object code form only, on compatible mobile devices, solely to support the permitted use of our Platform and Services by Venues and Users. The terms and conditions and usage rules set by the app store from which you download our application will apply.

12. Limited warranties

12.1. While we will do our best to preserve the security and proper functioning of our Platform, we do not warrant, guarantee or represent:

  • a) the accuracy, completeness or timeliness of the information published and available through our website, application or Services;
  • b) that the website, application or any of our Services will remain available;
  • c) that access to or operation of our Platform will be free of interruptions or interference;
  • d) that our Platform will be free from errors, viruses or any other harmful components, or that such defects will be corrected.

12.2. The reviews, descriptions of Venues and spaces and any other information or material published through our Platform are not intended to constitute advice and should not be relied upon as such. veenue does not guarantee and is not responsible for the truthfulness or accuracy of the Content that Venues or Users submit to our Platform or provide to us. veenue excludes all liability relating to the Content of Venues or Members, to the maximum extent permitted by applicable law. All Bookings will be made and any Content will be used at your own risk.

12.3. We reserve the right to discontinue or modify any of our Services, or to stop publishing our website, at any time at our sole discretion and without notice or explanation; and, except as expressly provided otherwise in these Terms, you will not be entitled to any compensation or payment upon the discontinuance or modification of any of our Services or if we stop publishing the website.

12.4. To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions, express or implied, relating to the subject matter of these Terms, our Platform and its use.

12.5. Each party acknowledges that in entering into a contract under these Terms, neither you nor veenue will rely on any representation, statement, warranty or assurance (“Representation”) by any person unless such Representation is expressly set out in these Terms. The only rights and remedies available arising out of or in connection with a Representation shall be those expressly set out in these Terms.

13. Limitations and exclusions of liability

13.1. veenue shall not be liable or obliged to indemnify you for any damage or loss you suffer as a result of any Booking Enquiry made through our Platform including, without limitation, business interruption, loss of business, revenue, profits, contracts, business opportunities, anticipated savings or other benefit, data, information, office time or wasted resources, whether foreseeable or not and whether arising in tort (including negligence), breach of contract, legal action or otherwise.

13.2. Neither veenue nor its affiliates, parent companies, subsidiaries, directors, employees, officers or agents shall be liable, including without limitation, for:

  • a) any business losses, including (without limitation) business interruption, loss of or damage to profits, revenue, use, production, anticipated savings, business, contracts, business opportunities, goodwill, reputation, claims, office time or wasted resources;
  • b) any loss or corruption of data, databases or software;
  • c) any damage to your device used to access or use our Platform;
  • d) the costs of substitute products or services;
  • e) any special, indirect, incidental, exemplary, consequential or punitive damages or losses;
  • f) service interruption or system failure;

Whether foreseeable or not, whether veenue has been warned or not of the possibility of such damages, whether arising in tort (including negligence), breach of contract, legal action or otherwise, and whether arising directly or indirectly out of or in connection with, without limitation:

  • these Terms; or
  • access to, use of, or inability to access or use our website, mobile application, Services or Content; or
  • any communication or interaction with Users or Venues registered with us, or with other persons with whom you communicate or interact as a result of using our Platform; or
  • the creation or publication of your Profile, or the sending, receiving and responding to Booking Enquiries, or making Bookings through our Platform; or
  • any interruption to our Platform or Services; or
  • viruses or other harmful components obtained by accessing or using our website, mobile application or any site, application, tool or service linked to our website or mobile application; or
  • any defect, error, inaccuracy, mishap or malfunction of any kind in our website, mobile application, Content or graphics; or
  • any inaccuracy in the information or Content available through our Platform; or
  • the suspension, termination, ban or any other action in respect of your veenue account; or
  • the duration or appearance of your Profile in search results; or
  • your need to review, adjust, amend or update Your Content, policies, business standards or conduct, or your inability to operate your business due to changes made to these Terms or our policies, subject to Section 20.

13.3. You are solely responsible for any relationship with a User after you have responded to a Booking Enquiry, including, but not limited to, making or amending a Booking, cancellations, any claim, refund, compensation or indemnity.

13.4. Since veenue is not a party to an Agreement between you and a User, you and the User are fully responsible for any relationship between you once you have responded to the Booking Enquiry. Any claim a User may have in the event of dissatisfaction with a booked space or your services must be made solely against you.

13.5. veenue assumes no liability whatsoever (including, without limitation, any direct or consequential loss or damage that may occur to you or to third parties) arising from sharing personal or sensitive information with other Members through our internal messaging system, or from communicating or transacting with Users outside the veenue Platform.

13.6. veenue has no control over Users’ conduct and, to the maximum extent permitted by law, disclaims any liability in this regard. You agree that the risk of harm arising from Users’ conduct rests solely with you and you undertake not to hold veenue responsible for it.

13.7. veenue cannot and does not guarantee and is not responsible for the truthfulness or accuracy of Users’ identities or the Content they submit to our Platform or provide to us.

13.8. veenue does not review, monitor or control Users’ creditworthiness.

13.9. veenue is not responsible for mediating or enforcing any obligation arising from an Agreement between you and a User.

13.10. Nothing in these Terms shall limit or exclude:

  • a) any liability for death or personal injury arising from negligence;
  • b) any liability for fraud or fraudulent misrepresentation;
  • c) any liability in any way that is not permitted under applicable law; or
  • d) any liability that cannot be excluded under applicable law.

13.11. The limitations and exclusions of liability set out in this Section 13 and elsewhere in these Terms:

  • a) are subject to Section 13.11; and
  • b) shall govern all liabilities arising under or in connection with these Terms or the subject matter of these Terms, including liabilities in contract, tort (including negligence) and for breach of statutory duty.

13.12. You agree that we have an interest in limiting the personal liability of our employees, officers and directors and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any personal claim against our employees, officers or directors in respect of any losses you suffer in connection with the Platform or these Terms (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

14. Breaches of these Terms and Conditions

14.1. Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or if we reasonably suspect that you have breached these Terms, we may, at our sole discretion and without limitation:

  • a) send you one or more formal warnings;
  • b) temporarily suspend your access to our Platform;
  • c) permanently prohibit you from accessing our Platform;
  • d) block computers using your IP address from accessing our website;
  • e) block your access to and use of our application via your account;
  • f) contact one or more of your internet service providers and request that they block your access to our Platform;
  • g) take legal action against you, whether for breach of contract or otherwise; and/or
  • h) suspend or delete your account on our Platform.

14.2. veenue is more likely to delete your veenue Account from our Platform if:

  • a) We believe that the use of your veenue Account puts veenue, other Members or third parties at risk;
  • b) There is evidence of actual or potential fraudulent activity, content or statements by you or on your behalf;
  • c) You do not respond to communications from Users or veenue;
  • d) You attempted to move communication or a transaction with a User outside the veenue Platform.

14.3. When we suspend, prohibit or block your access to our website or any part of it, the mobile application or the Services, you must not take any action to circumvent such suspension, prohibition or blocking (including, without limitation, creating or using another account).

15. Additional Services

15.1. In addition to the Services described in Section 3 of these Terms, veenue may, at its absolute discretion, offer a range of Additional Services to Venues for which a fee will be charged as per individually issued invoices. The following Additional Services include:

  • a) Photography Services to create “veenue Photos” to which Sections 7.4, 7.5 and 7.6 apply;
  • b) Additional Marketing Services to promote Venues and Rooms to Users by means including, without limitation, direct marketing, social media, newsletters, emails and notifications, positioning your Profiles on our website pages so that they are easily visible to Users, among other marketing methods;
  • c) Expert advice on creating Content and Profiles to help make your Venues and Rooms attractive to Users, and to make the most of our Platform and Services in order to obtain more Booking Enquiries, Bookings and/or positive User reviews;
  • d) Any other additional service agreed between you and veenue that is outside the scope of Section 3.

15.2. Additional Services shall be governed by these Terms or by any additional provisions published on our website or communicated through a veenue Representative, as amended from time to time.

15.3. The Venue undertakes to pay in full for Additional Services within 14 days of the issuance of the relevant invoice. All payments must be made in full without set-off, counterclaim, deduction or withholding. For the avoidance of doubt, any Booking made during the period in which your Venues or Rooms are being promoted will be subject to a separate Commission in accordance with Section 4.

15.4. Additional Marketing Services may include, without limitation: advice or consultation with a veenue Representative on creating attractive Content and Profiles for Users; photography packages; promotion; positioning your Profiles on our website so they are easily visible to Users; direct marketing on your behalf by veenue; social media marketing and campaigns; newsletters; content marketing; conversion rate optimisation; search engine optimisation; web analytics; email and newsletter distribution; live event hosting; print media; advice on pay-per-click campaigns and organising specific promotional events for a Venue or space.

15.5. You agree that, when providing Additional Marketing Services, veenue may from time to time promote your Venues and Rooms by creating or sharing new or existing Content (including photos of your Venues and Rooms pursuant to Section 7.5 of these Terms) through any social media channel or printed or digital material, and may make such representations on your behalf as it deems appropriate.

15.6. veenue reserves the right to have full editorial control over all Content produced and distributed as part of the Additional Services and may amend such Content at any time. You acknowledge and agree that you will have no claim against veenue relating to the production or distribution of Content as part of the Additional Services.

15.7. veenue makes no representation, warranty or undertaking as to the effectiveness of Additional Services in generating Booking Enquiries or Bookings.

15.8. You agree that, by accepting these Terms, you have not relied on any representation, whether oral or written, of any kind other than those expressly set out in these Terms. If you have relied on any representation that is not expressly included in these Terms, you agree and acknowledge that you will have no remedy in respect of that representation and that, in any event, veenue will have no liability beyond that expressly stipulated in these Terms.

15.9. To the extent not prohibited by applicable law, veenue shall not be liable, under any circumstances, for any direct, indirect, incidental, special, immediate, consequential, punitive or exemplary damages or losses, including but not limited to, special damages (even if veenue has been advised of the possibility of such damages), loss of profits, revenues, anticipated savings, goodwill, business opportunities or other economic advantage or loss, loss of or damage to data, regardless of cause and whether arising in contract, tort (including negligence) or otherwise, arising out of or relating to veenue’s actions in providing Additional Services.

15.10. Without prejudice to Sections 12 and 13 of these Terms, if veenue’s actions in providing any Additional Service cause you loss of or damage to your tangible property or a direct financial loss that is not among the types defined in Section 15.9, veenue’s total liability, whether in contract, tort (including negligence) or otherwise, in any circumstances, shall not exceed the total you have paid or owe to veenue for the Additional Services in question.

15.11. veenue reserves the absolute right to terminate the provision of Additional Services without full or partial refund if you breach any provision of these Terms.

16. Third-party websites

16.1. Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks do not constitute recommendations or endorsements.

16.2. We have no control over third-party websites or their content, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

16.3. Our Platform implements Google Maps/Earth services, as well as the Google Maps APIs. Use of Google Maps/Earth will be governed by the Google Maps/Earth Additional Terms of Service.

17. Indemnification

17.1. You agree to indemnify and hold harmless veenue, its affiliates, parents, subsidiaries, partners, employees, directors or agents from and against any claim, liability, loss, damage, expense and cost, including reasonable legal fees, arising out of or related to any breach by you of these Terms or your use of our Platform and Services.

18. Notices

18.1. Notices, requests and other communications must be made in writing by veenue.

18.2. All notices will be issued by veenue either by email, by post or by fax, using the contact details you have provided to us, or by posting a notice on our website.

18.3. All notices will take effect immediately once posted on our website.

18.4. All notices will be effective from (i) the time of receipt or (ii) 1 business day after an email or fax has been transmitted, or 5 days after posting, whichever occurs first.

19. No waiver

19.1. Unless expressly notified in writing and signed by a duly authorised Representative of veenue, our failure to enforce any of our rights or your strict compliance with any provision of these Terms shall not constitute a waiver of our right to enforce that provision or our rights in the future.

20. Amendments

20.1. We may revise these Terms from time to time to incorporate variations such as legislative, regulatory or technological developments, new functionality or features of our Platform, as well as changes to our Services or other relevant aspects.

20.2. The revised Terms will apply to your use of our Platform and Services from the date the revised Terms are published on the website. You should review this page occasionally to ensure you agree with any changes to the Terms. We may also notify you of changes to these Terms by email or through the private messaging system on our website.

20.3. By continuing to use our Platform, you agree to be bound by the amended Terms. Where any change to our Terms or Policies is required by applicable law, such changes will apply to Profiles you have already published. If you do not wish to accept the amended Terms, we will not be able to continue providing our Platform and you must deactivate your veenue account.

21. Severability

21.1. If a provision of a contract under these Terms is determined to be illegal and/or unenforceable by any court or other competent authority, the remaining provisions will continue in effect.

21.2. If any illegal and/or unenforceable provision of a contract under these Terms would be legal or enforceable if part of it were deleted, that part shall be deemed deleted and the remainder of the provision will continue in effect.

22. Third-party rights

22.1. A contract under these Terms is for your benefit and ours, and is not intended to benefit or be enforceable by any third party.

22.2. The exercise of the parties’ rights under a contract based on these Terms shall not be subject to the consent of any third party.

23. Entire agreement

23.1. Subject to Section 13.11, these Terms and Conditions, together with our Privacy and Cookie Policy, constitute the entire agreement between you and us in relation to the use of our Platform and Services and supersede all prior agreements between you and us regarding the use of our Platform and Services.

24. Governing law and jurisdiction

24.1. A contract under these Terms shall be governed by and construed in accordance with Spanish law.

24.2. Any dispute relating to a contract under these Terms shall be subject to the exclusive jurisdiction of the courts of Spain.

25. Termination, cancellation and suspension of account

At veenue, we strive to maintain a smooth and transparent payment process for all our partner venues. To ensure financial accountability, we apply a structured approach to managing overdue invoices, which may lead to temporary account suspension and the application of penalty fees if such invoices are not paid.

25.1. Account suspension due to overdue invoices

A venue account will be suspended when an invoice remains unpaid for more than 14 days after its due date.

  • Suspension means the venue listing will be temporarily removed from our Platform, preventing new Bookings.
  • Once the overdue payment is made, the venue will be reinstated on veenue.
  • If the outstanding amount remains unpaid for an extended period, additional measures may be taken, including penalty fees and legal action.

25.2. Penalty fees for late payments

If an invoice remains overdue for 28 days or more, a penalty fee will apply to compensate for additional administrative costs incurred in managing unpaid invoices.

  • The penalty amount is detailed on the invoice and reflects the costs associated with late payments.
  • To avoid penalty fees, venues must ensure payments are made by the invoice due date or notify veenue in advance of any expected delay.
  • Once the overdue invoice and the penalty fee are paid, the venue account will be reinstated.

25.3. Preventing suspension and penalties

To avoid penalties and account suspension, venues must:

  • Ensure invoices are paid on time.
  • Notify veenue before the due date if any payment delay is expected.
  • Provide up-to-date billing details and payment contacts to avoid missed invoices.

For any questions or concerns related to invoices, payment terms or penalty fees, please contact finanzas@veenue.net.

25.4. veenue may, at its sole discretion and without prior notice or explanation, at any time:

  • a) suspend your account;
  • b) cancel your account; and/or
  • c) edit your account details.

25.5. You may temporarily hide your Venue and Room Profiles from public view or cancel your veenue account at any time using your account dashboard on the website.

25.6. Without prejudice to Sections 25.1 and 25.2, termination, cancellation or suspension of your veenue account, or temporarily hiding your Profile, does not release you from any obligations incurred under the contract governed by these Terms, including, but not limited to, your obligation to pay us any Commission that is due or may become due.

26. Report abuse and illegal activity

26.1. If you notice any activity that breaches any provision of these Terms while using our Platform, please contact us using the details set out in Section 27.

27. Our details

27.1. The website www.veenue.net, as well as the mobile application, are operated by veenue booking SL, a private limited company by shares, legally registered in Spain, VAT number B22564132, with registered office at Eusebi Güell 69, 08830 Barcelona.

27.2. If you need any further clarification, please contact us.

Last updated: December 18 2025