Terms and Conditions
for veenue users

Terms and conditions for veenue users

Table of Contents

  1. Introduction

    1. These Terms and Conditions (hereinafter referred to as the “Terms”), which may be amended from time to time, set out your rights and obligations (hereinafter referred to as “you” or “User”) and those of veenue (hereinafter referred to as “veenue”, “we”, “us” or “our”) in relation to access to and use of our online platform, available either via our website www.veenue.net (hereinafter referred to as the “site”), mobile application, or our Services (as defined below) provided either online, by email, by telephone, or by any other means (collectively referred to as the “Platform”).

    2. By accessing, browsing, or using our Platform, or by submitting your details to us or registering with us, you acknowledge and agree that you have read, understood, and accepted the Terms set out below. If you do not agree with any part of these Terms, you are not entitled to use our Platform.

    3. Improper use of our Platform in accordance with these Terms may expose you to civil and/or criminal liability and/or penalties and/or a ban from using our Platform.

    4. You must be at least 18 years old to use our Platform. By accessing or using our Platform, you represent and warrant that you are at least 18 years old.

  2. Key Terms

    • "Agreement" – means a contract entered into between a Venue Manager and a User via the veenue Platform for the rental of a Room or Venue, and/or the provision of services by that Venue Manager to the User, based on the applicable Room or Venue Profile and the terms agreed through the relevant Booking Enquiry. The term Agreement may also be referred to interchangeably as a “Booking” throughout these Terms.

    • "Booking" – an agreement to make a Venue or one of its Rooms available for a specific use, entered into on the terms agreed between the User and the Venue Manager following a Booking Enquiry or Booking Request, and which may include any Partner services.

    • "Booking Enquiry" – a message sent to a Venue Manager through our Platform, either by you or by a veenue Representative on your behalf, for the purpose of requesting a quote, describing preferences, asking a question, or expressing interest in a Room available for booking.

    • "Booking Request" – a request to book a Venue or a Room sent by a User to a Venue Manager via the internal messenger of veenue from the Room Profile page or following a Booking Enquiry.

    • "Content" – all works and materials (including, without limitation, text, graphics, images, audio material, video material, audiovisual material, scripts, software, and files).

    • "Custom Offer" – a counteroffer that a Venue Manager may send in response to a Booking Request received from a User. A Custom Offer allows the Venue Manager to meet the User’s specific needs, adjust the price to offer a discount, or provide any other additional benefit to the User.

    • "Event" – any use of a Room or Venue for which a Booking is made. An Event will be scheduled to take place within 24 months of the later of (i) the date on which a relevant Booking was made and (ii) the date on which the status of the relevant Booking Enquiry was updated to “Accepted” in your veenue account. An Event may take place on a single date or on multiple consecutive dates.

    • "Event Attendee" – means a person who attends or works at the Event and who is not an employee or Partner of the Venue Manager.

    • "Event Date(s)" – one or more consecutive dates on which an Event takes place.

    • "Member" – means a person or legal entity that completes and maintains an account registration on the veenue Platform (“Membership”). A Member may act, at different times, in the capacity of a User or a Venue Manager.

    • "Partner" means:

      • a) any entity that directly or indirectly controls, is controlled by, or is under common control with a Venue; and/or
      • b) any entity that supplies services or otherwise collaborates with a Venue Manager in connection with the business of a Venue, for example catering, equipment hire, or the provision of any kind of professional services.

    • "Payment Method" – means one of two methods chosen by a Venue Manager to complete payment by a User as consideration for an Agreement between the parties:

      • a) "Online Payment Method" refers to processing a payment through a third-party online Payment Processor, as defined below; or
      • b) "Invoice Payment Method" refers to a payment method where a Venue Manager receives payment directly from a User.

    • "Payment Processing" – means transferring and accepting payments owed by Users to Venues through a third-party online payment processor (“Payment Processor”) appointed by veenue from time to time.

    • "Platform" – our website, mobile application, and Services through which Users (as defined below) can learn about Venues, transact, communicate, and make Bookings with Venues that have created Profiles and published their Rooms on our Platform to make them available for Bookings.

    • "Profile" – web pages describing the details of a Venue and the Rooms (as defined below) that have been made available for Bookings through our Platform. A Venue Manager will create and publish a separate Profile for each Room.

    • "Room" – any premises, room, accommodation, area, suite, office, hall, house, centre, any part of a building or land, and any other property and/or its facilities and immediate surrounding areas that are under the legal control of a Venue and that such Venue has made available for Bookings through our Platform.

    • "veenue Account" – an account created after you register on our Platform that allows you to browse Venues and Rooms, send Booking Enquiries and Booking Requests, and leave reviews and ratings.

    • "veenue Representative" – any employee or service provider of veenue Limited.

    • "User" (you) – a person or legal entity who has provided the required details or registered on our Platform for the purpose of finding a Venue, sending Booking Enquiries, and making a Booking with a Venue.

    • "Venue" – a person, sub-lessor, or a duly authorised representative of a legal entity who has legal control of a Room and has made it available for Bookings through our Platform.

    • "Venue Manager" – any person, entity, organisation or body, sub-lessor, or duly authorised representative who has legal control and the legal right to make a Venue or any of its Rooms available for Bookings for an Event. A Venue Manager includes, without limitation, natural persons and incorporated or unincorporated organisations, whether or not they have legal personality. For the purposes of these Terms, Venue Manager also means the person in charge of the veenue Account.

    • "Your Content" – Content that you submit to our Platform for storage or publication, or to be processed or transmitted through our Platform.

  3. Eligibility

    1. You must be at least 18 years old to use our Platform. By accessing or using our Platform, you represent and warrant that you are at least 18 years old.

    2. Users are solely responsible for keeping their veenue account credentials secure and must not share such information with third parties. veenue representatives will never request sensitive information such as payment card details, bank information, or passwords via email, phone, or other external channels. Users must enter payment information only on the secure Booking Form page, as described in Section 4.6. Any suspicious communication should be reported to veenue via the contact form on our website.

  4. Scope of our services and bookings

    1. veenue provides an online platform that connects Users who wish to learn about Venues and make Bookings with Venues that have created Profiles and published their Rooms on our Platform to make them available for Bookings (referred to as the “Services”). The veenue Platform allows Users and Venues to connect, communicate, and transact directly with each other via Booking Enquiries. veenue may provide Services online, by email, by telephone, or by any other means.

    2. Users make Bookings and transact directly with Venues. veenue acts solely as an intermediary to help advertise Venues and refer Users to Venues. Any contract, arrangement, or agreement is between you and a Venue Manager. veenue is not a party to, and is not responsible for, any contract, arrangement, or agreement entered into between the Venue Manager and the User, nor does it act as a contracting agent or insurer. The Venue Manager is solely responsible for the quality and integrity of the services and the Room that they provide or do not provide to a User.

    3. Through our Platform, you can view details and learn about Venues and Rooms and send Booking Enquiries, which Venues agree to receive and respond to, whether by replying to or rejecting your Booking Enquiry, and you may also make Payments for Bookings.

    4. You can find Venues by browsing those that have registered with us and published their Profiles. Alternatively, you can complete the “Help me with Venues” form or contact us by any other means so that a veenue Representative can select or suggest a suitable Venue for you. As a result, you may send a Booking Enquiry to a Venue Manager, or a veenue Representative may send a Booking Enquiry on your behalf.

    5. Where a Venue Manager offers the Invoice Payment Method, once the Venue Manager responds to a Booking Enquiry, you will receive the Venue’s contact details necessary to contact the Venue Manager and negotiate the Booking terms. Thereafter, at your discretion, you may contact a Venue Manager with an offer to make a Booking for one of their Rooms, which may be accepted or rejected by the Venue Manager. Following the Booking, the Venue Manager will issue an invoice, including (where applicable) a VAT invoice, and the User will make payment directly to the Venue Manager. veenue does not issue invoices to Users or process payments for Bookings where the Invoice Payment Method applies.

    6. To submit a Booking Request by clicking a “Request Booking” button for a Venue that has opted for Online Payments, the User will be redirected to a “Booking Form” page where they must complete the necessary Booking details, including the payment details required to process the payment. Once the Booking Request is submitted, the User will be charged in full and the Venue Manager will receive an email notification with the Booking details. The Venue Manager is granted 2 business days from receipt of the Booking Request to accept, respond with a Custom Offer, or reject the Booking Request. If the Venue Manager does not respond to the Booking Request within 2 business days, the Booking Request will expire. If a User does not respond to a Custom Offer within 72 hours, it will expire. If a Venue Manager rejects a Booking Request or if a User withdraws the Booking Request, the hold on the User’s card will be released.

    7. Although veenue encourages Venue Managers to respond to all Booking Enquiries as soon as possible, if a Venue Manager does not respond to a Booking Enquiry via their veenue account, it will automatically expire within 72 hours of receipt.

    8. All communications relating to Venue or Room Bookings and any other activities conducted through the veenue Platform must be carried out through the Platform’s internal messenger. Members must not exchange personal, contact, or similar information or communicate with each other by any means other than the Platform’s internal messenger. If any communication, information, data, or details are exchanged between Members (whether in written, oral, electronic, graphic, or any other tangible form, including but not limited to text messages, instant messages, emails, phone calls, fax, post, data transfer, document exchange, online or in-person meetings) and/or any transaction takes place between Members in breach of this requirement, this will constitute a material breach of these Terms, enabling veenue to exercise the rights set out in Section 15 in relation to Users and Venues, without the Cancellation Policy applying.

    9. veenue may contact you at any time after a Venue Manager has responded to a Booking Enquiry to ask about the status of that Enquiry or of a Booking made through our Platform.

    10. veenue offers the ability and may invite Users and their Event Attendees to leave a review and rating of a Venue and/or a Room after a Booking made through our Platform. Such reviews and ratings will not be altered by veenue and will be published on our website as submitted to us, once a veenue Representative has reviewed them for obscenities.

    11. Users are requested to respect the property and safety of others. Booking a Room or Venue through our Platform is permitted and must be done only for lawful purposes. You and your Event Attendees must not damage any property or any part of a Venue or a Room, nor cause nuisance or inconvenience to third parties. You must comply with any Venue policies provided to you. You understand that if you breach such policies or damage any part of a Room or Venue or any of its facilities, fixtures, furniture, equipment, or personal belongings intended for the Event, whether such damage or breach is caused by you or your Event Attendees, you will be solely responsible and may be required to compensate the Venue Manager for the damage caused. You must have adequate insurance for any liability you may incur in connection with a Booking under these Terms or otherwise.

    12. Users acknowledge that all communications relating to Venue or Room Bookings must be carried out via the internal messenger of the veenue Platform as specified in Section 4.8. veenue is not responsible for any losses, damages, or fraudulent activity arising from communications or transactions conducted outside the veenue Platform.

  5. Fees

    1. Our service is free of charge. We do not charge you any fees for our services and we do not add any administration or booking fees.

    2. Where the Invoice Payment Method is selected, we will not collect any payment and any sums you owe to a Venue for a Booking will be paid directly to that Venue as set out in the Agreement and the invoice issued.

    3. Where the Online Payment Method is selected by a Venue, the following terms apply:

      • 5.3.1. Members authorise veenue to collect and process payments via the Payment Processor for Bookings, whether in part or in full, including, where applicable, any Additional Charge as defined in clause 5.3.10 or any damage for which you are responsible.
      • 5.3.2. Each Member appoints veenue as their limited payment collection agent solely for the purpose of collecting and processing Booking payments. Notwithstanding the foregoing in this Section, veenue assumes no responsibility for the acts or omissions of a Venue.
      • 5.3.3. Each Member acknowledges and agrees that, although veenue is not a party to the Agreement and does not act as agent for any Member, we act as a Venue’s payment collection agent solely for the purpose of accepting payments from a User on behalf of a Venue. Once a User makes a payment to veenue via the Payment Processor, the User’s payment obligation to the Venue Manager is deemed satisfied.
      • 5.3.4. You agree that payment made to a Venue Manager will be treated the same as a payment made directly to the Venue Manager. A Venue Manager will provide services to the User in accordance with the Agreement between Members as if the Venue Manager had received payment directly from the User.
      • 5.3.5. veenue may refund a User in accordance with these Terms.
      • 5.3.6. A User will be charged once a Booking is confirmed and the funds for that Agreement are deposited into the veenue Account, where they will be held in trust for the Venue. veenue will use reasonable efforts to initiate a Payout to the Venue Manager within 3 to 7 business days prior to the Event start time, subject to the agreed Booking terms and the services provided by the Venue.
      • 5.3.7. If there are Additional Charges for extending the duration of the Booking or other charges associated with exceeding the agreed use of the Booking by a User (“Additional Charges”), a Venue Manager must report them to veenue within 72 hours after the Booking end time. Once reported, the User will have 48 hours to review and confirm the Additional Charges via their veenue account. A payout to the Venue Manager’s bank account will then be initiated automatically. Depending on when the Additional Charges were reported, the payout may be made separately. You acknowledge that Additional Charges form an integral part of your contractual obligations with the Venue Manager. Failure to pay such charges may result in legal action against you.
      • 5.3.8. A payout to a Venue Manager may be withheld if a dispute is initiated between a User and a Venue Manager or as permitted by these Terms. Payouts of Additional Charges for overtime or damage, or arising from a dispute, will be made within a reasonable time once the dispute is resolved. The timing of payout may change if a Booking is updated, cancelled, or rescheduled.

    4. Venue Managers advertise and quote their minimum rates on veenue on the basis that such rates (i) will not be higher than the rates they display, promote, quote, or communicate elsewhere for the same Venue, Room, or service and/or (ii) will not be higher than the rates they communicate or quote to Users for the same Venue, Room, or service.

    5. Users should be aware that the only legitimate payment methods are those described in Section 5.2 (Invoice Payment Method) of these Terms. veenue is not responsible for losses arising from payments made to parties who fraudulently claim to represent veenue or a Venue. If you receive unexpected payment instructions or requests that differ from the methods agreed with the Venue Manager through the Platform, please report them immediately to veenue via the contact form on our website.

  6. Booking cancellation policy

    1. For each Room listed on the veenue Platform, Venues may choose one of the following cancellation policies, which will apply if a User cancels a confirmed Booking made through our Platform:

      • 6.1.1. The "Very Flexible" Booking cancellation policy means:

        • a) A full refund (including all Fees) will be issued to a User if the cancellation is submitted at least 24 hours before the date and time of the Event;
        • b) No refund will be issued to a User if the cancellation is submitted less than 24 hours before the date and time of the Event.

      • 6.1.2. The "Flexible" Booking cancellation policy means:

        • a) A full refund (including all Fees) will be issued to a User if the cancellation is submitted at least 7 full days before the Event date;
        • b) 50% of the total amount paid to the Venue Manager (excluding Stripe service fees) will be refunded to a User if the cancellation is submitted less than 7 full days but at least 24 hours before the date and time of the Event;
        • c) No refund will be issued to a User if the cancellation is submitted less than 24 hours before the date and time of the Event.

      • 6.1.3. The "Standard 30 Days" Booking cancellation policy means:

        • a) A full refund will be issued to a User if the cancellation is submitted at least 30 full days before the Event date;
        • b) 50% of the total amount paid to the Venue Manager (excluding Stripe service fees) will be refunded to a User if the cancellation is submitted less than 30 full days but at least 7 full days before the Event date;
        • c) No refund will be issued to a User if the cancellation is submitted less than 7 full days before the Event date.

      • 6.1.4. The "Standard 60 Days" Booking cancellation policy means:

        • a) A full refund will be issued to a User if the cancellation is submitted at least 60 full days before the Event date;
        • b) 50% of the total amount paid to the Venue Manager (excluding Stripe service fees) will be refunded to a User if the cancellation is submitted less than 60 full days but at least 30 full days before the Event date;
        • c) No refund will be issued to a User if the cancellation is submitted less than 30 full days before the Event date.

      • 6.1.5. The "Custom" Booking cancellation policy means that a Venue Manager may set their own cancellation policy and select an appropriate number of days and refund percentage. This cancellation policy is not available for Venues that opt to receive payments via Stripe.

    2. All cancellation periods are calculated based on the Venue’s local time.

    3. If a User has signed an agreement with a Venue Manager for a Booking on custom terms and the User cancels that Booking, in the event of a conflict the cancellation policy terms set out in that agreement will prevail.

    4. For multi-day or non-consecutive Events, the cancellation period set out in the applicable cancellation policy will apply to the Event start time for each day the Venue is booked. Where a User cancels part of a multi-day Booking, fees and refunds will apply only to the specific dates cancelled.

    5. For the purposes of this Section 6 of these Terms, a valid cancellation request will be deemed to have been made when a User contacts a Venue Manager through the veenue Platform as a follow-up message to the Booking Enquiry. A Booking will be deemed cancelled once veenue sends a cancellation confirmation to the User after the Venue Manager sends a confirmation to the User.

    6. If a Venue Manager has received a cancellation request from a User and a full or partial refund is due, that Venue Manager must contact veenue and provide the Booking and cancellation details. From that point onwards, refunds to Users will be managed by veenue in accordance with the cancellation policy selected by the Venue.

    7. Any tax that veenue charges in relation to amounts to be refunded to the User will also be refunded, and the non-refundable portion of a cancelled Booking will remain taxable.

    8. If a Venue Manager changes their Booking cancellation policy, this will not have retroactive effect on any of their previous Bookings. Each Booking will be cancelled in accordance with the cancellation policy selected by the Venue Manager at the time the Booking was made.

    9. Users who do not attend the Event or do not cancel a Booking will not be eligible for a refund.

    10. All Bookings are subject to a 24-hour grace period after receiving the Booking confirmation, provided that the cancellation is made at least 48 hours before the date and time of the Event.

    11. If a Venue Manager cancels a confirmed Booking for any reason, veenue reserves the right, at its sole discretion, to fully refund the User.

    12. Venues may allow Users to reschedule a Booking free of charge and postpone the Event for up to 12 months, provided that:

      1. The duration of a rescheduled Booking does not materially differ from the duration of the original Booking, subject to the Venue’s approval; and

      2. Any rescheduled Booking must be confirmed between the parties before the original Event date and time.

      In which case, this will not be treated as a cancellation and any deposit or prepayment will not be affected and will be applied to the rescheduled Event.

  7. Reviews

    1. veenue may invite you to leave a review of a Venue and/or a Room following a Booking made through our Platform. Reviews will not be amended by veenue and may be published on our website as submitted to us once a veenue Representative has reviewed them for obscenities.

    2. Reviews that you submit for publication on our Platform are subject to Sections 8 and 9.

  8. Your Content: rules

    1. You warrant and represent that Your Content will comply with these Terms.

    2. Your Content must not be illegal or unlawful, must not infringe any person’s legal rights or other terms and conditions, and must not give rise to legal action against any person (in each case, in any jurisdiction and under any applicable law).

    3. Your Content must be accurate (where it states facts), truthful, not misleading, and reflect an opinion you genuinely hold.

    4. Your Content, and our use of it under these Terms, must not:

      1. be defamatory or maliciously false;

      2. be obscene or indecent;

      3. infringe any copyright, moral right, database right, trademark right, design right, passing-off right, or other intellectual property right;

      4. infringe any right of confidence, right to privacy, or right under data protection law;

      5. constitute negligent advice or contain any negligent statement;

      6. incite the commission of a crime, contain instructions for the commission of a crime, or promote criminal activity;

      7. be contempt of court or breach any court order;

      8. breach racial or religious hatred laws or discrimination laws;

      9. be blasphemous;

      10. breach official secrets legislation;

      11. breach any contractual obligation or duty of confidence owed to any third party;

      12. depict violence in an explicit, graphic, or gratuitous manner;

      13. be pornographic, lewd, suggestive, or sexually explicit;

      14. be false, inaccurate, or misleading;

      15. constitute or contain instructions, advice, or other information which may be acted upon and which, if acted upon, could cause illness, injury, or death, or any other loss or damage;

      16. constitute spam;

      17. be offensive, defamatory, deceptive, fraudulent, threatening, abusive, harassing, antisocial, intimidating, hateful, embarrassing, discriminatory, or inflammatory;

      18. cause annoyance, inconvenience, or needless anxiety to any person; or

      19. be submitted with the intention of impersonating another person, misrepresenting your identity or affiliation, or giving the false impression that Your Content originates from someone else.

    5. You represent and warrant that you own, or have the necessary rights, licences, and permissions to submit all of Your Content to veenue, including any Content that is protected by intellectual property rights or data protection laws.

    6. veenue is under no obligation to search for, screen, review, edit, or remove any Content that breaches the letter or spirit of these Terms. However, if veenue identifies any Content in breach of these Terms or the law, we may edit or remove such Content.

  9. Your Content: licence

    1. veenue does not claim ownership of Your Content. However, you grant us a worldwide, irrevocable, non-exclusive, perpetual, royalty-free licence to:

      1. use, reproduce, store, adapt, publish, translate, and distribute Your Content in any existing or future media;

      2. reproduce, store, and publish Your Content in connection with this Platform and any successor Platform;

      3. reproduce, store, and, with your specific consent, publish Your Content in connection with this website;

      4. manage, edit, adapt, and improve Your Content that you have created on our Platform;

      5. use Your Content that you have provided to us or made public for our own marketing, advertising, and commercial purposes.

    2. You grant us the right to sublicense the rights licensed under Section 9.1.

    3. You grant us the right to take legal action for infringement of the rights licensed under Section 9.2.

    4. You hereby waive all moral rights in Your Content to the maximum extent permitted by applicable law, and you represent and warrant that all other moral rights in Your Content have been waived to the maximum extent permitted by applicable law.

  10. Licence to use the website

    1. You may:

      1. view pages of our website in a web browser;

      2. download pages of our website for caching in a web browser;

      3. print pages of our website;

      4. stream audio and video files from our website; and

      5. use the services of our website via a web browser, subject to the other provisions of these Terms.

    2. Except as expressly permitted by Section 10.1 or the other provisions of these Terms, you must not download any material from our website or save any such material to your computer.

    3. You may only use our Platform for your own personal and business purposes, and you must not use it for any other purpose.

    4. Unless you own or control the relevant rights in the material, you must not:

      1. republish material from our website (including republication on another website);

      2. sell, rent, or sub-license material from our website;

      3. reproduce, duplicate, copy, or otherwise exploit material from our website for commercial purposes; or

      4. redistribute material from our website.

    5. Despite Section 10.4, you may redistribute our printed and electronic newsletter to any person.

    6. We reserve the right to restrict access to areas of our website, or indeed our entire Platform, at our sole discretion; you must not circumvent or attempt to circumvent any access restriction measures on our Platform.

    7. veenue reserves the right, at our sole discretion, at any time to:

      1. correct any errors or omissions in any part of our Platform;

      2. make any changes or improvements to the features, components, Content, and functionality of our Platform;

      3. edit or remove any document or Content on our Platform; and

      4. discontinue certain features of the Platform.

  11. Acceptable use

    1. You must not:

      1. use our website in any way or take any action that causes, or may cause, damage to the website or impairment of its performance, availability, or accessibility;

      2. use our Platform in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity;

      3. use our website or mobile application to copy, store, host, transmit, send, use, publish, or distribute any material that consists of (or is linked to) spyware, computer viruses, trojans, worms, keystroke loggers, rootkits, or other malicious software;

      4. carry out any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent;

      5. access or otherwise interact with our website using any robot, spider, or other automated means;

      6. breach the directives set out in the robots.txt file of our website; or

      7. use any data collected from our website or mobile application for any direct marketing activity (including, without limitation, email marketing, SMS marketing, telemarketing, and direct mail).

    2. You must not use data collected from our website to contact individuals, companies, or other persons or entities.

    3. You must ensure that all information you provide to us through our Platform, or in connection with our website, is true, accurate, current, complete, and not misleading.

  12. Application

    1. Subject to these Terms, veenue grants Members a non-exclusive, non-transferable, revocable licence to download and use our application, in object code form only, on compatible mobile devices, solely to support the permitted use of our Platform and Services by the Member. All relevant terms and conditions and any usage rules set by the app store from which you download our mobile application will apply.

  13. Limited warranties

    1. While we will use our best efforts to preserve the security and proper operation of our Platform, we do not warrant, guarantee, or represent:

      1. the accuracy, completeness, or timeliness of the information published and made available through our website, application, or Services;

      2. that the website, the application, or any of our Services will remain available;

      3. that access to or operation of our Platform will be uninterrupted or free from interference;

      4. that our Platform will be free from errors, viruses, or other harmful components, or that such defects will be corrected.

    2. Reviews, comments, descriptions of Venues and Rooms, and any other information or material published through our Platform are not intended to constitute advice and should not be relied upon as such. veenue cannot and does not guarantee, and is not responsible for, the truthfulness or accuracy of the Content that Members submit to our Platform or provide to us. veenue excludes all liability relating to Members’ Content to the maximum extent permitted by applicable law. All Bookings are made and any Content is used at your own risk.

    3. veenue does not warrant, guarantee, or represent that any Room booked through our Platform will be of satisfactory quality or reasonably fit for the intended purpose. veenue excludes all liability in this regard to the maximum extent permitted by applicable law.

    4. We reserve the right to discontinue or alter some or all of our Services, and to cease publishing our website or our mobile application, at any time and at our sole discretion without notice or explanation; and, except where these Terms expressly provide otherwise, you will not be entitled to any compensation or payment upon the discontinuation or alteration of our Services, or if we cease publishing the website or the mobile application.

    5. While veenue makes reasonable efforts to verify information provided by Venue Managers, veenue cannot guarantee the complete accuracy or legitimacy of all Venue listings. Users acknowledge that they interact with Venues at their own risk. veenue strongly recommends that Users communicate in detail with Venue Managers through the Platform before making a Booking.

    6. Users are advised to follow online security best practices, such as verifying the authenticity of communications, protecting their account credentials, and carrying out transactions only through the Platform’s official channels. veenue may, at its sole discretion, limit the assistance it provides in cases of fraud or security incidents where Users fail to adopt such reasonable security practices.

    7. To the maximum extent permitted by applicable law, we exclude all representations, warranties, terms, and conditions, whether express or implied, relating to the subject matter of these Terms, our Platform, and your use of it.

    8. Each party acknowledges that, when entering into a contract under these Terms, neither you nor veenue will rely on any representation, statement, warranty, or assurance (“Representation”) made by any person unless such Representation is expressly set out in these Terms. The only rights and remedies available to us for breach of a Representation will be for breach of contract, the terms of which are set out in these Terms and Conditions.

  14. Limitations and exclusions of liability

    1. You acknowledge and agree that:

      • 14.1.1. Since veenue is not a party to an Agreement between you and a Venue Manager, both you and the Venue Manager are fully responsible for any relationship between you once the Venue Manager responds to your Booking Enquiry, including, but not limited to, making or amending a Booking, Booking cancellations, any claim, refund, compensation, or reimbursement, whether in whole or in part, brought against the Venue Manager.

      • 14.1.2. veenue does not offer, employ, provide, rent, sublet, manage, or control the services of Venue Managers or their Partners and has no control over their conduct. To the maximum extent permitted by applicable law, veenue will not be responsible or assume any liability for the services or conduct of Venue Managers or their Partners. You hereby agree not to hold veenue liable for the conduct of Venue Managers or third parties, including Partners, and the risk of harm arising from such conduct rests entirely with you.

    2. A Venue Manager is solely responsible for, and to the maximum extent permitted by law veenue excludes all liability and responsibility for:

      1. the accuracy of all descriptive information and photographs, including, but not limited to, address, prices, availability, capacity, facilities, the types of events a Room can host, and any other Content that a Venue Manager publishes;

      2. the services a Venue Manager or their Partners provide or the products they offer;

      3. the security measures in any Room of a Venue;

      4. ensuring that Rooms booked through our Platform are of satisfactory quality or reasonably fit for the intended purpose;

      5. their own acts and omissions, and those of persons working for a Venue or present at a Venue or any Room at the request of the Venue Manager;

      6. compliance with any applicable law, rule, or regulation;

      7. compliance with any agreement entered into by a Venue Manager with third parties;

      8. all activities that a Venue Manager or a Partner carries out with the assistance of our Services.

    3. veenue is not responsible for mediating or enforcing any obligation arising under an Agreement between you and a Venue Manager.

    4. veenue cannot and does not guarantee, and is not responsible for, the truthfulness or accuracy of Users’ identities or the identities of Venue representatives, or the Content that Users or Venues submit to our Platform or provide to us.

    5. veenue will not be responsible or liable for any damage or loss you suffer as a result of any Booking Enquiry made through our Platform or a Booking made following a Booking Enquiry, including, without limitation, business interruption, loss of business, revenues, profits, contracts, business opportunities, anticipated savings, or any other benefit, data, information, office time, or wasted resources, whether foreseeable or not, and whether caused by tort (including negligence), breach of contract, legal action, or otherwise.

    6. Neither veenue nor our affiliates, parent companies, subsidiaries, directors, employees, officers, or agents will be liable, including, without limitation, for:

      1. any business loss, including (without limitation) business interruption, loss of or damage to profits, revenues, use, production, anticipated savings, business, contracts, business opportunities, goodwill, or any other benefit, reputation, claim, office time, or wasted resources;

      2. any loss of or corruption of any data, database, or software;

      3. any damage to your device used to access or use our Platform;

      4. costs of substitute products or services;

      5. any special, indirect, incidental, exemplary, consequential, or punitive loss or damage;

      6. service interruptions or system failures;

      7. property damage, personal injury or bodily injury, death, or emotional distress

      whether foreseeable or not, whether veenue has been advised of the possibility of such damages or not, whether caused by tort (including negligence), breach of contract, legal action, or otherwise, and arising directly or indirectly out of or in connection with, without limitation:

      • these Terms; or
      • access to, use of, inability to access or use, or delay in our website, mobile application, Services, or Content; or
      • any communication or interaction with Members registered on our Platform or with other persons you communicate or interact with as a result of using our Platform; or
      • providing your details, registering or creating your veenue account, publishing Your Content, sending Booking Enquiries, receiving responses, or making Bookings through our Platform; or
      • any interruption of our Platform or Services; or
      • viruses or other harmful components acquired by accessing or using our website or mobile application or any site, application, tool, or service linked to our website or mobile application; or
      • any defect, error, inaccuracy, or malfunction of any kind in our website, mobile application, Content, or graphics; or
      • any inaccuracy in the information or Content made available through our Platform; or
      • the suspension, termination, ban, or any other action taken in respect of your veenue account; or
      • the duration or appearance of Your Content; or
      • your need to review, adjust, amend, or update Your Content, or change your conduct, or your inability to use our Services as a result of any amendments made to these Terms or our policies, subject to Section 20.

    7. You agree that we have an interest in limiting the personal liability of our employees and directors and, in view of that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our employees, officers, or directors in relation to any loss you suffer in connection with the Platform or these Terms (this, of course, will not limit or exclude the liability of the limited liability entity for the acts and omissions of our employees and officers).

  15. Breaches of these Terms and Conditions

    1. Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or if we reasonably suspect that you have breached these Terms in any way, we may:

      1. send you one or more formal warnings;

      2. temporarily suspend your access to our Platform;

      3. permanently prohibit you from accessing our Platform;

      4. block computers using your IP address from accessing our website;

      5. block access to and use of our application via your account;

      6. contact one or more of your Internet service providers and request that they block your access to our Platform;

      7. bring legal proceedings against you, whether for breach of contract or otherwise; and/or

      8. suspend or delete your account on our Platform.

    2. If we suspend, prohibit, or block your access to our website or to any part of it, you must not take any action to circumvent such suspension, prohibition, or blocking (including, without limitation, creating and/or using a different account).

  16. Third-party websites

    1. Our website and mobile application include hyperlinks to other websites that are owned and operated by third parties; such hyperlinks do not constitute recommendations or endorsements.

    2. We have no control over third-party websites or their content, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

    3. Our Platform implements Google Maps/Earth services, as well as Google Maps APIs. Your use of Google Maps/Earth is governed by the Google Maps/Earth Additional Terms of Service.

  17. Indemnification

    1. You agree to defend, indemnify, and hold harmless veenue, our parent companies and subsidiaries, from and against any claim, liability, loss, damage, expense, and cost, including reasonable legal fees, arising out of or in connection with any breach by you of these Terms or your use of our Platform and Services, and any third-party claim or allegation received from a Venue Manager in connection with your acts and omissions. This indemnity will survive the termination of your account on the veenue Platform.

  18. Notices

    1. Notices, requests, and other communications will be made in writing by veenue.

    2. All notices will be sent by veenue either by email, by post, or by fax, using the contact details you have provided to us, or by publishing a notice on our website.

    3. All notices will be effective immediately upon being published on our website.

    4. All notices will be effective from (i) the time the notice is received or (ii) 1 business day after an email or fax has been transmitted, or 5 (five) days after it has been sent by post in the United Kingdom, whichever occurs first.

  19. No waiver

    1. Unless expressly notified in writing and signed by a duly authorised Representative of veenue, our failure to enforce any of our rights or your strict compliance with any provision of these Terms will not constitute a waiver of our right to enforce that provision or our right in the future.

  20. Amendments

    1. We may revise these Terms from time to time to incorporate changes such as legislative, regulatory, or technological developments, new functionalities or features of our Platform, and changes to our Service or other relevant changes.

    2. The revised Terms will apply to your use of our Platform and Services from the date the revised Terms are published on the website. You should review this page from time to time to ensure that you agree with any changes to the Terms. We may also notify you of changes to these Terms by email or via the private messaging system on our website.

    3. By continuing to use our Platform, you agree to be bound by the most recent amended Terms. Where changes to our Terms or Policies are required by applicable law, these will apply to Profiles you have already published. If you do not wish to accept the amended Terms, we will not be able to provide our Platform to you and you must deactivate your veenue account.

  21. Severability

    1. If any provision of a contract under these Terms and Conditions is determined by any court or other competent authority to be illegal and/or unenforceable, the other provisions will remain in effect.

    2. If any illegal and/or unenforceable provision of a contract under these Terms and Conditions would be legal or enforceable if part of it were deleted, that part will be deemed deleted, and the remainder of the provision will continue in effect.

  22. Third-party rights

    1. A contract under these Terms and Conditions is for our benefit and yours, and is not intended to benefit or be enforceable by any third party.

    2. The exercise of the parties’ rights under a contract governed by these Terms and Conditions is not subject to the consent of any third party.

  23. Entire agreement

    1. Subject to Section 14.8, these Terms and Conditions, together with our Privacy and Cookie Policy, constitute the entire agreement between you and us in relation to your use of our Platform and Services, and supersede all prior agreements between you and us in relation to your use of our Platform and Services.

  24. Governing law and jurisdiction

    1. A contract under these Terms and Conditions will be governed by and construed in accordance with Spanish law.

    2. Any dispute relating to a contract under these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Spain.

  25. Termination, cancellation, and suspension of account

    1. We may:

      1. suspend your account;

      2. cancel your account; and/or

      3. edit your account details,

      at any time at our sole discretion without prior notice or explanation.

    2. You may temporarily hide your Venue and Room Profiles from public view or cancel your veenue account at any time using your account dashboard on the website.

    3. Without prejudice to Sections 25.1 and 25.2, termination, cancellation, or suspension of your veenue account or the temporary hiding of your Profile does not relieve you of any obligations assumed under the contract governed by these Terms, including your obligation to pay us any Commission that becomes due or may become due.

  26. Report abuse and illegal activity

    1. If you become aware of any activity that violates any provision of these Terms while using our Platform, please contact us using the details provided in Section 27.

  27. Our details

    1. The website www.veenue.net, as well as a mobile application, are operated by veenue booking SL, a private limited liability company legally registered in Spain with VAT number B22564132, and with its registered office at Eusebi Güell 69, 08830 Barcelona.

    2. If you need any further clarification, please contact us via our help centre.

Last updated: December 18 2025